Suggestion System: Digital Suggestion / Complaint Box

With the digitalizing world, suggestion systems have become very important for companies. Although suggestion systems are used digitally today, it was used to provide customer satisfaction, increase workplace efficiency, etc. in the past. For many reasons, many companies have used this system for many years with traditional methods under the name of wish box or suggestion/complaint box.

Suggestion Systems that Replace Wish Boxes

In recent years, many companies have replaced traditional wish boxes with newer and more efficient suggestion systems. Suggestion systems are typically web-based and allow employees to easily submit ideas and feedback to management conveniently and securely. Many of these systems also provide a platform for employees to interact with each other and vote on each other’s suggestions. This helps to encourage innovation and creativity within an organization. Furthermore, these systems often come with analytics tools that allow managers to track and measure the impact of different ideas.

The Transition from Wish Box to Suggestion System

Wish and complaint boxes in businesses in the past were an old-fashioned suggestion system that allowed employees or customers to make suggestions or complaints. Employees/customers who wanted to make suggestions with the wish box in the companies put their suggestions in the box and made suggestions for the problems and potential opportunities related to the company.

Suggestions and complaints coming out of the wish box were periodically reviewed by authorized persons and necessary steps were taken for the favored suggestions. Although wish boxes have provided great benefits for companies for many years, as we step into a digital world day by day, wish boxes have become dysfunctional and have been replaced by more functional and digital suggestion systems.

What is the Corporate Suggestion System?

The corporate suggestion system is a solution that enables employees to offer suggestions in line with the company’s target and mission, with the logic of ‘the one who does the job knows best’ to improve the current situation of the company. The suggestion system acts as a bridge between company officials and employees. With the suggestion system, employees can easily convey their general company-related problems or suggestions about potential opportunities to the authorized units via digital media.

Authorities examine the suggestions received through the system and can solve the problems within the company or evaluate potential business opportunities by taking the necessary steps for the suggestions deemed appropriate. The suggestion system is also known as the individual suggestion system, the corporate suggestion system, or the employee suggestion system.

Suggestion Systems and Efficiency

Suggestion systems enable new ideas to emerge, identify problems and improve company culture. In addition to these, the correct use of suggestion systems greatly increases efficiency. The innovation that suggestion systems provide to companies also increases employee motivation.

For the suggestion systems to be used efficiently, some points should be considered. First of all, companies that are starting to use suggestion systems for the first time should inform their employees about the suggestion system. For the suggestion system to achieve its purpose, it must be used effectively by both employees and authorities. For this reason, businesses should instill the suggestion system in their employees and encourage them to use this system.

Suggestion Systems and Employee Engagement

Suggestion systems can be a great tool for increasing employee engagement. By allowing employees to provide feedback and make suggestions about the organization, it shows them that their opinions and ideas are valued. It also gives employees a sense of ownership and involvement in helping to shape the organization. This can lead to increased job satisfaction and commitment, which can lead to higher levels of engagement. Additionally, having an open dialogue between employees and management can help build trust, which is essential for engagement.

Rewarding Strategies in the Suggestion System

Companies that want the suggestion system to be used effectively by employees use rewarding strategies. There are various examples of this. While some companies reward the owner of each proposal accepted through their suggestion systems, some companies determine the best proposal of the month and reward the owner. Thus, employees are motivated to use the suggestion system and thus more useful suggestions are provided.

The Importance of the Suggestion System in the Digital World

The suggestion system is an important part of the digital world. It allows users to make recommendations on products, services, and content. This system allows businesses to better understand their customers and their needs, as well as providing customers with the ability to share their opinions and experiences. It also helps companies to identify trends and develop better strategies to reach their target audience. By utilizing a suggestion system, companies can quickly identify customer needs and identify areas that need improvement, allowing them to stay ahead of the competition.

Our Individual & Employee Suggestion System solution, developed with artificial intelligence and machine learning technologies, ensures that the suggestion processes in businesses are carried out quickly and easily. The suggestions entered by the employees are categorized by artificial intelligence and machine learning technologies and reach the addressee of the suggestion automatically. Thus, companies can easily manage all their suggestion processes through the platform.

You can contact us to get information about our Corporate Suggestion System solution.

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