A quality management system is a system that documents the policies, business processes and procedures necessary for a company to deliver its products and services to its customers. Using a quality management system helps businesses to gain many benefits such as customer satisfaction, productivity, reputation and reliability. What is a Quality Management System? A quality management system (QMS) is a system that documents policies, business processes and procedures to adapt an organization’s products and services to legal and regulatory requirements. This system aims to increase customer satisfaction with high product quality. Why Use a Quality Management System? At its most basic level, a quality management system focuses on ensuring that all processes, products and services meet quality standards and aims for consistency by stabilizing them. It helps to deliver the same quality in every service and purchase, exceeding customers’ expectations. A good quality management system identifies the different stages of business processes and prevents errors and risks before they occur. This protects the supply chain, the brand and consumers. Quality Management Systems are processes that improve the quality of the organization in areas such as corporate commitment and risk management. It enables decision-making based on control and management mechanisms on many issues that require “quality”, from the efficient use of resources to the improvement of business and personnel performance. Different Types of Quality Management System There are many different quality management systems such as ISO 9000, ISO 9001. The aim of this is to aim to maintain and control different quality standards of each organization, depending on the sector of the organization. ISO 9001 One of the well-known and widely used international QMS standards is ISO 9001, which details the requirements for a quality management system that companies can apply to establish their own management structures. ISO (International Organization for Standardization) first published ISO 9001 in 1987. ISO/TS 16949 It is a specific quality management system for the automotive industry. It aims to improve quality and efficiency throughout the supply chain. ISO 14001 It is a standard for environmental management systems. It focuses on improving environmental performance and managing environmental impacts. ISO 45001 It stands as a standard for occupational health and safety management systems. It aims to reduce the health and safety risks of employees. The ISO series is not the only standardized Quality Management System (QMS); There are also a variety of nonstandardized approaches. These include Total Quality Management (TQM) and Continuous Improvement Processes. Carefully reviewing each system based on your company’s specific needs can significantly assist you in your decision-making process. What are the Benefits of Using a Quality Management System? Increase Customer Satisfaction By focusing on meeting customer needs and expectations, QMS maintains a high level of customer satisfaction at all times. Having good quality in every service and purchase helps to build a loyal customer portfolio. Reputation and credibility Any business that cares about quality, and makes itself felt to do so, gains reputation and trust from both customers and suppliers. This improves business relationships and creates new business opportunities. Continuous improvement QMS adopts continuous improvement to keep quality always high. It helps businesses to continuously improve their processes, products and services. Compliance with legal and regulatory requirements The quality management system ensures compliance with legal procedures. Therefore, it helps to avoid fines and legal problems. Reduction of errors and waste QMS aims to improve quality as well as identify and reduce errors and wastes that reduce quality and can damage quality. And this leads to cost savings and quality improvement. Better and faster decision-making processes The quality management system promotes data-driven decision-making processes. Businesses can make more informed and accurate decisions based on objective data. Competitive advantage QMS provides businesses with a competitive advantage. It helps them stand out in the market by offering high quality products and services. Improving risk management The QMS improves the processes for identifying and managing potential risks. This enables businesses to proactively approach potential problems. Compliance with international standards A QMS that complies with internationally recognized standards, especially ISO 9001, allows businesses to operate in the global market and work with international business partners. A quality management system helps businesses to achieve long-term and sustainable success by improving their overall performance.
